--- title: Patient FAQs Acutis Diagnostics Testing Lab NY description: if you have questions about Acutis Diagnostics or our Testing Capabilities please reach out to our team in New York or New Jersey. image: https://info.acutis.com/hubfs/FAQ-COVID.jpg --- [Skip to content](https://info.acutis.com/patient-faqs#main-content) Close - About - [What is Acutis?](https://acutis-21140295.hs-sites.com/what-is-acutis) - [Our Team](https://acutis-21140295.hs-sites.com/we-are-acutis) - [Guiding Principles](https://acutis-21140295.hs-sites.com/guiding-principles) - [Compliance](https://acutis-21140295.hs-sites.com/en/compliance) - [Accreditations](https://acutis-21140295.hs-sites.com/accreditations) - [Careers](https://acutis-21140295.hs-sites.com/careers) - [Continuing Education](https://acutis-21140295.hs-sites.com/webinars-symposium) - Providers - [Infectious Diseases](https://acutis-21140295.hs-sites.com/molecular-tests-infectious-disease) - [Respiratory Pathogen Testing](https://acutis-21140295.hs-sites.com/rit-testing-respiratory-pathogen-tests) - [Gastrointestinal Pathogen Testing](https://acutis-21140295.hs-sites.com/git-testing-gastrointestinal-pathogens-testing) - [Urinary Tract Infection Testing](https://acutis-21140295.hs-sites.com/urinary-tract-infection-testing) - [Sexually Transmitted Infections](https://acutis-21140295.hs-sites.com/sti-testing) - [Pharyngeal Testing](https://acutis-21140295.hs-sites.com/pit-testing-strep-a) - [Clinical Toxicology](https://acutis-21140295.hs-sites.com/clinical-toxicology) - [Medication Monitoring](https://acutis-21140295.hs-sites.com/medication-monitoring-tests) - [Substance Use & Addiction](https://acutis-21140295.hs-sites.com/substance-use-and-addiction) - Patients - [Make a Payment](https://acutis-21140295.hs-sites.com/make-a-payment-as-patient) - [Financial Assistance](https://acutis-21140295.hs-sites.com/patient-financial-assistance) - [FAQs](https://info.acutis.com/patient-faqs) - [Insights](https://blog.acutis.com) - [Contact](https://acutis-21140295.hs-sites.com/contact) CONTACT PHONE HOTLINE: [+1844-522-8847](tel:+1844-522-8847)E-MAIL: [service@acutis.com](mailto:service@acutis.com) [I-ACUTIS](https://acutis.careevolve.com/) [Billing Portal](https://portal.xifin.com/clientportal/login.html) [![diagnostics-logo-final-web](https://www.acutis.com/hubfs/diagnostics-logo-final-web.png)](https://www.acutis.com/)[![diagnostics-logo-final-web](https://www.acutis.com/hubfs/diagnostics-logo-final-web.png)](https://www.acutis.com/) - About - [What is Acutis?](https://acutis-21140295.hs-sites.com/what-is-acutis) - [Our Team](https://acutis-21140295.hs-sites.com/we-are-acutis) - [Guiding Principles](https://acutis-21140295.hs-sites.com/guiding-principles) - [Compliance](https://acutis-21140295.hs-sites.com/en/compliance) - [Accreditations](https://acutis-21140295.hs-sites.com/accreditations) - [Careers](https://acutis-21140295.hs-sites.com/careers) - [Continuing Education](https://acutis-21140295.hs-sites.com/webinars-symposium) - Providers - [Infectious Diseases](https://acutis-21140295.hs-sites.com/molecular-tests-infectious-disease) - [Respiratory Pathogen Testing](https://acutis-21140295.hs-sites.com/rit-testing-respiratory-pathogen-tests) - [Gastrointestinal Pathogen Testing](https://acutis-21140295.hs-sites.com/git-testing-gastrointestinal-pathogens-testing) - [Urinary Tract Infection Testing](https://acutis-21140295.hs-sites.com/urinary-tract-infection-testing) - [Sexually Transmitted Infections](https://acutis-21140295.hs-sites.com/sti-testing) - [Pharyngeal Testing](https://acutis-21140295.hs-sites.com/pit-testing-strep-a) - [Clinical Toxicology](https://acutis-21140295.hs-sites.com/clinical-toxicology) - [Medication Monitoring](https://acutis-21140295.hs-sites.com/medication-monitoring-tests) - [Substance Use & Addiction](https://acutis-21140295.hs-sites.com/substance-use-and-addiction) - Patients - [Make a Payment](https://acutis-21140295.hs-sites.com/make-a-payment-as-patient) - [Financial Assistance](https://acutis-21140295.hs-sites.com/patient-financial-assistance) - [FAQs](https://info.acutis.com/patient-faqs) - [Insights](https://blog.acutis.com) - [Contact](https://acutis-21140295.hs-sites.com/contact) PHONE HOTLINE: [+1844-522-8847](tel:+1844-522-8847)E-MAIL: [service@acutis.com](mailto:service@acutis.com) [I-ACUTIS](https://acutis.careevolve.com/) [Billing Portal](https://portal.xifin.com/clientportal/login.html) ![top-patient-portal copy-2](https://info.acutis.com/hs-fs/hubfs/top-patient-portal%20copy-2.jpg?width=300&name=top-patient-portal%20copy-2.jpg) ### Everyone at Acutis is dedicated to providing you with an exceptional customer service experience. You deserve nothing less. ### ![Vertical line up](https://info.acutis.com/hs-fs/hubfs/Capture%20d%E2%80%99%C3%A9cran%202023-04-21%20%C3%A0%208.38.08%20AM.png?width=31&height=62&name=Capture%20d%E2%80%99%C3%A9cran%202023-04-21%20%C3%A0%208.38.08%20AM.png) ## FREQUENTLY ASKED QUESTIONS Why did I receive a letter/bill from Acutis? The statement you received is for laboratory services provided by Acutis Diagnostics, which were ordered as medically necessary by your provider. This statement is for laboratory testing fees only and is separate from any bill you may have received from your provider and/or paid at your provider’s office. Acutis must bill for deductible, copay, and coinsurance as directed by your insurance plan. You may also receive a letter or statement if we need additional information to bill your insurance. Please contact our Billing Department to resolve all billing matters at [#844-522-8847](tel:+18445228847) option 3 or email [billingmanagement@acutis.com](mailto:payerrelations@acutis.com) If you need to make changes to your insurance please use this QR code ![insurance QR code](https://info.acutis.com/hs-fs/hubfs/insurance%20QR%20code.png?width=338&height=308&name=insurance%20QR%20code.png)   How can I pay my bill? You can pay your bill online through our secure Patient Portal, [**here**.](https://www.acutis.com/patient-payment-portal) If you prefer to mail a check, please make note of your invoice number on the check memo line and send to: **400 Karin Lane, Hicksville, NY 11801** Does my insurance cover Acutis’ testing? Acutis is contracted with many national, regional, state, and local health plans. While all plans' coverage may vary, most testing is fully covered by insurance.  Please reach out to [payerrelations@acutis.com](mailto:payerrelations@acutis.com)  with any plan-specific questions. My insurance company issued me a check; do I send it to Acutis? Yes, make sure you endorse the back of the check and send it to **400 Karin Lane, Hicksville, NY 11801** Please also include the EOB from your insurance. If you have cashed the check, you may make payment via check, online or over the phone via debit/credit card. How can I contact Acutis’ Billing Department? Please utilize one of the following contact methods to reach the Billing Department. - **Billing secure email –** [**billingmanagement@acutis.com**](mailto:billingmanagement@acutis.com) - **Main secure phone –****(844) 522-8847, option 3** If you need to make changes to your insurance please use this QR code. ![insurance QR code](https://info.acutis.com/hs-fs/hubfs/insurance%20QR%20code.png?width=338&height=308&name=insurance%20QR%20code.png)   What is the cost of COVID 19 PCR and Antibody Testing? Most insurance companies cover COVID-19 testing when deemed medically necessary. However, after 5/11/2023, patients could receive bills for COVID-19 testing.  If you are uninsured or are being tested for non-medical reasons, you may receive a bill from Acutis for COVID-19 testing.  ### Still, have questions?  **Please feel free to contact us if you have any other questions.** [CONTACT US](https://acutis-21140295.hs-sites.com/contact?hsLang=en) [![Acutis-white](https://info.acutis.com/hs-fs/hubfs/Acutis-white.png?width=101&name=Acutis-white.png)](https://www.acutis.com/) **Insights. Answers. Outcomes. ** **Diagnostic Excellence. **   400 Karin Lane | Hicksville, NY 11801 68 Culver Road, Monmouth Junction, NJ 08852 - About - [What is Acutis?](https://acutis-21140295.hs-sites.com/what-is-acutis) - [Accreditations](https://acutis-21140295.hs-sites.com/accreditations) - [Payer Relations](https://acutis-21140295.hs-sites.com/payer-relations-information) - [Careers](https://acutis-21140295.hs-sites.com/careers) - [Insights](https://blog.acutis.com) - [Contact](https://acutis-21140295.hs-sites.com/contact) - [HIPAA Privacy](https://acutis-21140295.hs-sites.com/en/hippa-privacy) - [Privacy Practices](https://info.acutis.com/hubfs/2022%20Notice%20of%20Privacy%20Practices.pdf?hsLang=en) - [Privacy Policy](https://info.acutis.com/privacy-policy) - [SMS Terms and Conditions](https://acutis-21140295.hs-sites.com/sms-terms-conditions) - Providers - [Make a Payment](https://acutis-21140295.hs-sites.com/physician-practice-payment) - [Test Menus](https://acutis-21140295.hs-sites.com/test-menus) - [Arrange Sample Pick-up](https://acutis-21140295.hs-sites.com/physician-practice-sample-pick-up) - [Order POC Cups](https://acutisdiagnostics.myshopify.com/products/bluerapids-concise-12-panel-cup) - [Order Supplies](https://acutis-21140295.hs-sites.com/physician-practice-order-supplies) - Infectious Diseases - Clinical Toxicology - [Annual Physicians Notice](https://www.acutis.com/hubfs/2022%20Annual%20Physician%20Notice.pdf) - [Provider FAQs](https://info.acutis.com/general-faqs) - Patients - [Patient Payment Link](https://acutis-21140295.hs-sites.com/make-a-payment-as-patient) - [Patient FAQs](https://info.acutis.com/patient-faqs) - [Patient Financial Assistance](https://acutis-21140295.hs-sites.com/patient-financial-assistance) - [Biopharma](https://biosciences.acutis.com) - [Oncology](https://biosciences.acutis.com/oncology) - [Infectious Disease](https://biosciences.acutis.com/infectious-disease) All rights reserved | THIS WEBSITE DOES NOT PROVIDE MEDICAL ADVICE. The information on this website is not intended to be a substitute for or be relied upon as medical advice, diagnosis, or treatment. This website is for informational purposes only. Always seek the advice of your physician or other qualified health providers with any questions you may have regarding a medical condition.© 2026 Acutis Diagnostics ```json { "@context" : "https://schema.org", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "", "addressLocality" : "Hicksville", "addressRegion" : "NY", "postalCode" : "11801", "streetAddress" : "400 Karin Lane" }, "email" : "service@acutis.com", "knowsLanguage" : "en", "logo" : { "@type" : "ImageObject", "url" : "https://f.hubspotusercontent40.net/hubfs/21140295/logo-Acutis%20HD-2.webp" }, "name" : "Acutis Diagnostics Inc.", "telephone" : "+1844-522-8847", "url" : "https://info.acutis.com/patient-faqs" } ```