--- title: General and Provider FAQs Acutis Diagnostics Testing Lab NY description: if you are a provider or have questions about Acutis Diagnostics or our Testing Capabilities please reach out to our team in New York or New Jersey. image: https://info.acutis.com/hubfs/FAQ-COVID.jpg --- [Skip to content](https://info.acutis.com/general-faqs#main-content) Close - About - [What is Acutis?](https://acutis-21140295.hs-sites.com/what-is-acutis) - [Our Team](https://acutis-21140295.hs-sites.com/we-are-acutis) - [Guiding Principles](https://acutis-21140295.hs-sites.com/guiding-principles) - [Compliance](https://acutis-21140295.hs-sites.com/en/compliance) - [Accreditations](https://acutis-21140295.hs-sites.com/accreditations) - [Careers](https://acutis-21140295.hs-sites.com/careers) - [Continuing Education](https://acutis-21140295.hs-sites.com/webinars-symposium) - Providers - [Infectious Diseases](https://acutis-21140295.hs-sites.com/molecular-tests-infectious-disease) - [Respiratory Pathogen Testing](https://acutis-21140295.hs-sites.com/rit-testing-respiratory-pathogen-tests) - [Gastrointestinal Pathogen Testing](https://acutis-21140295.hs-sites.com/git-testing-gastrointestinal-pathogens-testing) - [Urinary Tract Infection Testing](https://acutis-21140295.hs-sites.com/urinary-tract-infection-testing) - [Sexually Transmitted Infections](https://acutis-21140295.hs-sites.com/sti-testing) - [Pharyngeal Testing](https://acutis-21140295.hs-sites.com/pit-testing-strep-a) - [Clinical Toxicology](https://acutis-21140295.hs-sites.com/clinical-toxicology) - [Medication Monitoring](https://acutis-21140295.hs-sites.com/medication-monitoring-tests) - [Substance Use & Addiction](https://acutis-21140295.hs-sites.com/substance-use-and-addiction) - Patients - [Make a Payment](https://acutis-21140295.hs-sites.com/make-a-payment-as-patient) - [Financial Assistance](https://acutis-21140295.hs-sites.com/patient-financial-assistance) - [FAQs](https://info.acutis.com/patient-faqs) - [Insights](https://blog.acutis.com) - [Contact](https://acutis-21140295.hs-sites.com/contact) CONTACT PHONE HOTLINE: [+1844-522-8847](tel:+1844-522-8847)E-MAIL: [service@acutis.com](mailto:service@acutis.com) [I-ACUTIS](https://acutis.careevolve.com/) [Billing Portal](https://portal.xifin.com/clientportal/login.html) [![diagnostics-logo-final-web](https://www.acutis.com/hubfs/diagnostics-logo-final-web.png)](https://www.acutis.com/)[![diagnostics-logo-final-web](https://www.acutis.com/hubfs/diagnostics-logo-final-web.png)](https://www.acutis.com/) - About - [What is Acutis?](https://acutis-21140295.hs-sites.com/what-is-acutis) - [Our Team](https://acutis-21140295.hs-sites.com/we-are-acutis) - [Guiding Principles](https://acutis-21140295.hs-sites.com/guiding-principles) - [Compliance](https://acutis-21140295.hs-sites.com/en/compliance) - [Accreditations](https://acutis-21140295.hs-sites.com/accreditations) - [Careers](https://acutis-21140295.hs-sites.com/careers) - [Continuing Education](https://acutis-21140295.hs-sites.com/webinars-symposium) - Providers - [Infectious Diseases](https://acutis-21140295.hs-sites.com/molecular-tests-infectious-disease) - [Respiratory Pathogen Testing](https://acutis-21140295.hs-sites.com/rit-testing-respiratory-pathogen-tests) - [Gastrointestinal Pathogen Testing](https://acutis-21140295.hs-sites.com/git-testing-gastrointestinal-pathogens-testing) - [Urinary Tract Infection Testing](https://acutis-21140295.hs-sites.com/urinary-tract-infection-testing) - [Sexually Transmitted Infections](https://acutis-21140295.hs-sites.com/sti-testing) - [Pharyngeal Testing](https://acutis-21140295.hs-sites.com/pit-testing-strep-a) - [Clinical Toxicology](https://acutis-21140295.hs-sites.com/clinical-toxicology) - [Medication Monitoring](https://acutis-21140295.hs-sites.com/medication-monitoring-tests) - [Substance Use & Addiction](https://acutis-21140295.hs-sites.com/substance-use-and-addiction) - Patients - [Make a Payment](https://acutis-21140295.hs-sites.com/make-a-payment-as-patient) - [Financial Assistance](https://acutis-21140295.hs-sites.com/patient-financial-assistance) - [FAQs](https://info.acutis.com/patient-faqs) - [Insights](https://blog.acutis.com) - [Contact](https://acutis-21140295.hs-sites.com/contact) PHONE HOTLINE: [+1844-522-8847](tel:+1844-522-8847)E-MAIL: [service@acutis.com](mailto:service@acutis.com) [I-ACUTIS](https://acutis.careevolve.com/) [Billing Portal](https://portal.xifin.com/clientportal/login.html) ![top-patient-portal copy-2](https://info.acutis.com/hs-fs/hubfs/top-patient-portal%20copy-2.jpg?width=300&name=top-patient-portal%20copy-2.jpg) ## FREQUENTLY ASKED QUESTIONS Is Acutis CLIA Certified and CAP Accredited? Yes, Acutis is both CLIA certified and CAP accredited. Where is the Acutis headquarters? Acutis is headquartered in Long Island, New York, and is licensed to conduct testing nationally.   What is Acutis’ testing turnaround time? Acutis strives to return test results back to physicians within 24 hours of receiving a sample at the lab.   What is the sensitivity/specificity of Acutis’ tests? Information of the specificity and sensitivity of our tests can be found on their subsequent [testing pages.](https://info.acutis.com/providers?hsLang=en)   How long are samples viable? - **Acutis Reveal GIT:** 15°C to 30°C ambient temperature for 7 days - **Acutis Reveal PIT:** 15°C to 30°C ambient temperature for 48 hours - **Acutis Reveal RIT:** 15°C to 30°C ambient temperature for 48 hours - **Acutis Reveal COVID-19 Antibody:** 15°C to 30°C ambient temperature for 48 hours - **Acutis Reveal COVID-19:** 15°C to 30°C ambient temperature for 48 hours - **Acutis Reveal Bordatella:** 15°C to 30°C ambient temperature for 48 hours - **Acutis Reveal Flu A/B & RSV Assay:** 15°C to 30°C ambient temperature for 48 hours - **Toxicology oral specimen:** 15°C to 30°C ambient temperature for 7 days - **Toxicology urine specimen:** 15°C to 30°C ambient temperature for 7 days How Do I Order A Test? Please, contact us [**here**](https://www.acutis.com/contact) to order a test. How do I see my patients’ results? Patient results are available on demand in your [**I-Acutis portal.**](https://acutis.careevolve.com/doctors/framepage.asp) How can I get in contact with Acutis? **[Please contact us here.](https://www.acutis.com/contact)** What is the cost of COVID 19 PCR and Antibody Testing? Most insurances are covering COVID-19 testing with no cost to patients. Uninsured patients will be covered by HRSA. Charges for testing are listed below:​​​​ - Acutis’ SARS-CoV-2 (COVID-19) testing cash price is **$200.00**. - Acutis’ SARS-CoV-2 (COVID-19) Antibody testing cash price is **$75.00** per unit. ### Still have questions?  **Receive a call back from one of our client support specialists** [CONTACT US](https://acutis-21140295.hs-sites.com/contact?hsLang=en) [![Acutis-white](https://info.acutis.com/hs-fs/hubfs/Acutis-white.png?width=101&name=Acutis-white.png)](https://www.acutis.com/) **Insights. Answers. Outcomes. ** **Diagnostic Excellence. **   400 Karin Lane | Hicksville, NY 11801 68 Culver Road, Monmouth Junction, NJ 08852 - About - [What is Acutis?](https://acutis-21140295.hs-sites.com/what-is-acutis) - [Accreditations](https://acutis-21140295.hs-sites.com/accreditations) - [Payer Relations](https://acutis-21140295.hs-sites.com/payer-relations-information) - [Careers](https://acutis-21140295.hs-sites.com/careers) - [Insights](https://blog.acutis.com) - [Contact](https://acutis-21140295.hs-sites.com/contact) - [HIPAA Privacy](https://acutis-21140295.hs-sites.com/en/hippa-privacy) - [Privacy Practices](https://info.acutis.com/hubfs/2022%20Notice%20of%20Privacy%20Practices.pdf?hsLang=en) - [Privacy Policy](https://info.acutis.com/privacy-policy) - [SMS Terms and Conditions](https://acutis-21140295.hs-sites.com/sms-terms-conditions) - Providers - [Make a Payment](https://acutis-21140295.hs-sites.com/physician-practice-payment) - [Test Menus](https://acutis-21140295.hs-sites.com/test-menus) - [Arrange Sample Pick-up](https://acutis-21140295.hs-sites.com/physician-practice-sample-pick-up) - [Order POC Cups](https://acutisdiagnostics.myshopify.com/products/bluerapids-concise-12-panel-cup) - [Order Supplies](https://acutis-21140295.hs-sites.com/physician-practice-order-supplies) - Infectious Diseases - Clinical Toxicology - [Annual Physicians Notice](https://www.acutis.com/hubfs/2022%20Annual%20Physician%20Notice.pdf) - [Provider FAQs](https://info.acutis.com/general-faqs) - Patients - [Patient Payment Link](https://acutis-21140295.hs-sites.com/make-a-payment-as-patient) - [Patient FAQs](https://info.acutis.com/patient-faqs) - [Patient Financial Assistance](https://acutis-21140295.hs-sites.com/patient-financial-assistance) - [Biopharma](https://biosciences.acutis.com) - [Oncology](https://biosciences.acutis.com/oncology) - [Infectious Disease](https://biosciences.acutis.com/infectious-disease) All rights reserved | THIS WEBSITE DOES NOT PROVIDE MEDICAL ADVICE. The information on this website is not intended to be a substitute for or be relied upon as medical advice, diagnosis, or treatment. This website is for informational purposes only. Always seek the advice of your physician or other qualified health providers with any questions you may have regarding a medical condition.© 2026 Acutis Diagnostics ```json { "@context" : "https://schema.org", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "", "addressLocality" : "Hicksville", "addressRegion" : "NY", "postalCode" : "11801", "streetAddress" : "400 Karin Lane" }, "email" : "service@acutis.com", "knowsLanguage" : "en", "logo" : { "@type" : "ImageObject", "url" : "https://f.hubspotusercontent40.net/hubfs/21140295/logo-Acutis%20HD-2.webp" }, "name" : "Acutis Diagnostics Inc.", "telephone" : "+1844-522-8847", "url" : "https://info.acutis.com/general-faqs" } ```