Skip to content

Notification of Data Security Incident

Notification of Data Security Incident

Effective Date: March 11, 2024 

On December 15, 2023, Acutis Diagnostics Inc. (“Acutis”) became aware of certain unusual activity within our computer systems. Upon discovery, Acutis immediately secured its network, reset passwords, and engaged a team of third-party forensic specialists to investigate the incident. The incident has been fully contained and our systems are secure.

Except in rare circumstances, all patient information stored in our systems is encrypted at rest and inaccessible without a valid key. Nevertheless, despite our security and encryption protocols, the investigation has been unable to rule out the possibility that a small amount of patient data may have been subject to unauthorized access. Specifically, on January 12, 2024, Acutis discovered that certain files, kept in the normal course of business, may have been impacted in connection with this incident. Acutis is reviewing that information to determine the type of information, including Protected Health Information and lab results, was present within the potentially impacted files. At this time, Acutis is working diligently to identify, and subsequently notify any potentially affected individuals as required by law. Although the investigation remains ongoing, Acutis currently anticipates the number of impacted patients to be relatively small.

In response to this incident, Acutis has implemented additional security measures within our network and facilities and is reviewing the current policies and procedures related to data security. In addition, patients are nonetheless encouraged to monitor their account statements and explanation of benefits forms for suspicious activity and to detect errors. Patients may also wish to contact the three major credit agencies to place a fraud alert on their credit report – the credit agencies’ contact information is: Equifax (888-378-4329); TransUnion (833-395-6938); and Experian (888-397-3472).

Acutis has established a hotline to answer questions about the incident and to address related concerns. The number for the hotline is 1-844-522-8847. You may also contact us by email, or by writing to 400 Karin Lane, Hicksville, NY 11801, attention “Compliance Department”. 



Monitor Your Accounts

We encourage you to remain vigilant against incidents of identity theft and fraud by reviewing your credit reports/account statements and explanation of benefits forms for suspicious activity and to detect errors. Under U.S. law, you are entitled to one free credit report annually from each of the three major credit reporting bureaus, TransUnion, Experian, and Equifax. To order your free credit report, visit or call 1-877-322-8228. Once you receive your credit report, review it for discrepancies and identify any accounts you did not open or inquiries from creditors that you did not authorize. If you have questions or notice incorrect information, contact the credit reporting bureau.

You have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a one-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert, a business is required to take steps to verify the consumer’s identity before extending new credit. If you are a victim of identity theft, you are entitled to an extended fraud alert lasting seven years. Should you wish to place a fraud alert, please contact any of the three credit reporting bureaus listed below.

As an alternative to a fraud alert, you have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without your express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in your name without your consent. However, you should be aware that using a credit freeze may delay, interfere with, or prohibit the timely approval of any subsequent request or application you make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, you cannot be charged to place or lift a credit freeze on your credit report. To request a credit freeze, you will need to provide the following information:

  1. Full name (including middle initial as well as Jr., Sr., III, etc.);
  2. Social Security number;
  3. Date of birth;
  4. Address for the prior two to five years;
  5. Proof of current address, such as a current utility or telephone bill;
  6. A legible photocopy of a government-issued identification card (e.g., state driver’s license or identification card); and
  7. A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft, if you are a victim of identity theft.


Should you wish to place a fraud alert or credit freeze, please contact the three major credit reporting bureaus listed below:





TransUnion Fraud Alert

P.O. Box 2000

Chester, PA 19016-2000


TransUnion Credit Freeze

P.O. Box 160

Woodlyn, PA 19094




Experian Fraud Alert

P.O. Box 9554

Allen, TX 75013


Experian Credit Freeze

P.O. Box 9554

Allen, TX 75013




Equifax Fraud Alert

P.O. Box 105069

Atlanta, GA 30348-5069


Equifax Credit Freeze

P.O. Box 105788

Atlanta, GA 30348-5788